Outsourcing can reduce costs, but getting the most value out of your insurance transcription vendor requires effort from both parties. Whether your company already outsources insurance transcription or you are considering doing so, the following tips will help you get the…
Pricing methods vary from one recorded statement transcription vendor to the next. Some charge by the completed page, some by the word, and still others charge by the audio minute. This complicates the vendor selection process. The two most common…
Assessing Your Options Understanding how other insurers manage recorded statement transcription and the implications of transcribing in-house vs. outsourcing, will help insurers determine their own approach. Until now, insurers and third party administrators (TPAs) have had little insight into how their peers procure recorded…
Quality Transcription Matters By now you have probably noticed that most transcription vendors advertise transcript accuracy of 98% or greater. The 98% threshold is an industry standard and we thought it would be worthwhile to share how vendors consistently deliver…
